Delivery and Returns
Your orders will be processed within a maximum of 48 hours upon receipt of payment notification. Delivery time depends on the location selected as shipping address*:
- ITALY: 3-5 days
- EUROPE: 3-5 days
- UNITED STATES AND REST OF THE WORLD: 5-9 days**
*For products on preorder or not in stock at time of purchase, the order will be delivered within 40 up to 60 working days (production time depends on the product selected), any production delays will be promptly communicated.
**The recipient of the goods is responsible for the payment of the taxes and custom duties foreseen by the regulations in force in the relative area of delivery.
We offer a 14 day return policy, which means that you can send the product(s) you purchased back to us within 14 consecutive days – starting from the date you received your order. You will be given a full refund of the product(s) if it/they are in the same condition as when you received it/them*.
*Subject to the following conditions:
- The product(s) must be returned in their entirety.
- The product(s) must not be damaged in any way.
- The product(s) must be returned in the orginal packaging.
Send an email to email@example.com specifying RETURN in the subject line. Once the return has been approved, we will have your order shipped back to our headquarter at your charge. We will process the refund using the same payment method you selected when you made your purchase, within 30 days of receiving your items. You will receive an email once we have processed the refund.
The right of withdrawal is excluded if the products that you have purchased have been customised or have been entirely custom made.
For further information, please do not hesitate to contact us via email: firstname.lastname@example.org or +39 0284190134. Monday to Friday 9:30 am – 6:30 pm.